Ryder Container Terminals

About

Frequently Asked Questions

How do I get to Ryder Container Terminals?
What products can you handle?
How do I request a quote?
How do I contact Accounts Payable?
How do I check the status of my cargo?
How do I access equipment tracking?
What do I do if I lost my tracking ID or password?
Can you arrange trucking for my cargo’s pick-up and delivery?
Can you hold my products until they have cleared Canada Border Services Agency (CBSA)?
Does Canada Border Services Agency (CBSA) do inspections at your facilities?
Where do I file a claim for damaged or lost goods?

How do I get to Ryder Container Terminals?

For contact information and directions to each of our locations, please visit our locations page.

What products can you handle?

We can handle just about anything at each of our locations. Get started by emailing your needs to info@ryderct.com

How do I request a quote?

Please contact us and we will promptly reply with a price quote..

How do I contact Accounts Payable?

You may contact Accounts Payable via email at payables@ryderct.com

How do I check the status of my cargo?

To access your cargo status, visit the CCN Inquiry link located on the left hand navigation of each page and use your Cargo Control Number to view your cargo’s status.

How do I access equipment tracking?

The equipment tracking login page is located in the left-hand navigation of every page on this website. Once on this page you must use your tracking ID and password to login.

We provide this service to our ocean line partners for checking the status of their equipment in our yard.

To set up your secure user ID and password, please call (604)941-0266 or email info@ryderct.com

I lost my tracking ID or password, what should I do?

If you are an ocean line customer, you must email your account details to info@ryderct.com and we will reply to you with your correct ID and Password.

Please contact info@ryderct.com if you have trouble logging in or if you wish to change your tracking ID or password.

Can you arrange trucking for pickup and delivery of my cargo?

Yes, we have relationships with established cartage companies across Canada and, therefore, can arrange pickup or delivery anywhere in the country.

Can you hold my products until they have cleared Canada Border Services Agency (CBSA)?

Yes, all our facilities are bonded sufferance warehouses where goods can be stored for up to 40 days until they clear Canada Customs (CBSA).

Does Canada Border Services Agency (CBSA) do inspections at your facilities?

Yes, CBSA officers will visit our facilities when they have identified goods for inspection.

In, Toronto we operate a Customs Examination Facility (CEF) with an area dedicated to CBSA inspections teams.

In Port Coquitlam we have a CBSA clerk on site to process your customs paperwork.

Where do I file a claim for damaged or lost goods?

We handle all claims at our Port Coquitlam office. Please email claims@ryderct.com